About
I’ve spent my career in global freight forwarding, and most of the work that matters to me has happened at the connection points — between systems and the people running them, between a customer’s stated ask and their actual need, between a business goal and the operational reality of executing it.
Professionally
If there’s a single thread running through my fifteen years in logistics, it’s systems and process efficiency — building tools, automating workflows, and redesigning how day-to-day operations get done.
I started in 2011 as an ocean import coordinator in Atlanta, managing multi-carrier coordination and client service for high-volume FCL and LCL key accounts. Even in that first role I gravitated toward the mechanical side of the work: I built a billing calculator that reduced account invoicing costs and helped roll out a paperless shipment file system across the office. In 2013 I moved to Miami as an ocean export coordinator, running client-facing export operations for high-volume accounts and earning my IMDG dangerous goods certification.
From 2015 to 2018, based in Jersey City, I led regional systems, processes, and training across the Northeast — rolling out a new operational platform across multiple branches and focusing on the automation and workflow redesign that let teams do more with less. From 2018 to 2023 I stayed in Jersey City as a Solutions Implementation Manager, analyzing customer data integration requirements, building detailed mapping specifications for inbound and outbound EDI, and leading the technical side of implementation for multinational accounts. That role taught me to move fluently between a business conversation and a mapping spec, and to treat integration engineering as a craft in its own right.
Today I work from East Tennessee, leading global product and account management for a multimodal visibility and purchase-order management platform serving multinational importers across ocean, air, rail, and truck. I oversee the operational integration, EDI translation, and training programs that make those platforms actually useful in the field — and at its core, the work is the same as it was in 2011: finding the friction in how work gets done, and removing it.
Fifteen years has taught me that the hardest problems in logistics rarely live inside a single system. They live in the seams between systems, people, and business goals. That’s where I work.
What Drives Me
I’m drawn to work that rewards precision, patience, and first-principles thinking — the kind of problems where a shortcut today creates three new problems next quarter. Good operational work, in my experience, looks a lot like good engineering and a lot like good craftsmanship: you respect the materials, you respect the process, and you build in a way that the next person inheriting your work can understand and extend.
I care a lot about intellectual honesty — about pushing back on imprecise framing, auditing my own assumptions, and following empirical evidence even when it contradicts institutional consensus. That instinct shows up in how I run accounts, how I review specifications, and how I engage with my own community on questions that deserve better information than they’re getting. I believe individual competence — in health, in craft, in work, in community — is built one honest decision at a time, and I try to live like that’s true.
Life Outside Work
Home is East Tennessee, and most of what I do outside work happens outdoors. Some mornings that looks like rucking a weighted pack up a ridgeline to catch the sunrise over the Appalachians; other weekends it’s standup paddling whitewater on the Watauga, trail running, fishing, or splitboarding in the backcountry — including a recent trip through Hokkaido’s Daisetsuzan range, touring Asahidake and Shamansha-dake in some of the deepest snow on earth. I have a 115-pound German Shepherd who accompanies me on most of it.
Before I came up in logistics, I came up through trades. From 2009 to 2011 I worked at Freeman Masonry in East Tennessee, operating a 36-foot sky-trax and other heavy equipment on residential and commercial builds across the region — including Fairmont Elementary School in Johnson City — and leading the ground crew when I wasn’t in a machine.
Before and around those years, I spent several years in kitchens, sushi among them. Both trades taught me the same thing: respect for process, respect for materials, and the belief that how you do the small things is how you do the big things.
My family roots run through New Orleans and Johnson City, and the Lockhart name traces back to Lanarkshire, Scotland. I think those things quietly shape how I show up: a preference for warmth in professional relationships, a certain stubbornness about doing work well, and an instinctive loyalty to place.