Thomas
Lockhart
Global Logistics & Account Management Leader
Passionate and results-driven professional specializing in global account management and strategic relationship building. Focused on creating meaningful client connections while driving business growth and operational excellence across multimodal freight operations.
About
A Few Words About Me
I’m a passionate and results-driven professional specializing in global account management and strategic relationship building. I thrive on creating meaningful connections with clients while driving business growth and operational excellence. Throughout my career, I’ve focused on understanding and addressing client needs, whether that means developing tailored solutions, analyzing complex data to forecast trends, or ensuring seamless project execution.
My ability to navigate challenges, foster collaboration across teams, and stay ahead of industry standards has allowed me to deliver measurable results for my organization and the clients I serve.
Location
Johnson City, TN, USA
Education
East Tennessee State University
Middle Tennessee State University
Career
Professional Experience
Ocean Elite Solutions Global Manager
AIT Worldwide Logistics · Johnson City, TN · December 2025 – Present
- Lead global product management for Ocean Elite Solutions, an InforNexus-powered visibility and PO management platform supporting all freight modes (Ocean, Air, Rail, Truck) for multinational clients
- Direct origin operations encompassing supplier onboarding, operational training, KPI tracking, and SOP development across the global network
- Manage client integration testing (Infor Nexus/Cargowise) and oversee milestone-based implementation projects
- Partner with global sales, vertical heads, and commercial teams to deliver solution presentations and secure new business
- Design and deploy global dashboards for operational metrics, transactional monitoring, and financial reporting
Global Customer Account Manager
AIT Worldwide Logistics · Johnson City, TN · December 2024 – Present
- Drive successful project outcomes, including KPI reporting, customer service excellence, issue resolution, and vendor compliance
- Analyze account data to provide actionable sales and service forecasts to management
- Develop and lead comprehensive account management strategies to foster strong client relationships and secure new business opportunities
- Ensure compliance with government and regulatory standards, including AES, ITAR, customs clearance, denied party screening, and dangerous goods regulations
Solution Implementation Manager
Kuehne + Nagel · Jersey City, NJ · August 2018 – December 2023
- Analyzed technical specifications required for customer data integration projects
- Built detailed logical mapping specifications to convert inbound and outbound data sets to the required format of target data endpoints
- Collaborated with sales program managers and further led the technical aspects of customer project implementation
Northeast Area Systems, Processes, & Training Manager
Kuehne + Nagel · Jersey City, NJ · August 2015 – August 2018
- Managed the implementation of a new operational system and related processes across multiple branch offices within the Northeast US region
- Trained operational teams on all system protocols and procedures
- Focused on streamlining business processes, system automation, and labor cost savings
Ocean Export Coordinator
Kuehne + Nagel · Miami, FL · June 2013 – August 2015
- Export shipment coordinator for various types of clients, handling customer service, pricing, customs compliance, and more
- Developed robust client relations and managed all operational tasks
- Certification of International Maritime Dangerous Goods Code (IMO) 2014 Vol. 1 & 2
Ocean Import Coordinator
Kuehne + Nagel · Atlanta, GA · November 2011 – June 2013
- Key Accounts shipment coordinator, efficiently managing high-volume customers for FCL & LCL Import shipments
- Responsible for all communication between warehousing staff and freight carriers
- Developed a billing calculator to reduce the overall cost for account invoicing processes
Let’s Connect
I’m always open to discussing new opportunities, strategic partnerships, or ways to drive value in global logistics and supply chain management. Feel free to reach out through LinkedIn or the contact form below.
Johnson City, TN, USA